Hyland CIC Agent Builder: Create AI agents for smarter workflows

The Problem

Many companies are already experimenting with generative AI, but the transition from individual AI applications to productive, company-wide workflows is complex. 

Employees continue to spend a great deal of time gathering information from documents and various systems, analyzing content, and performing repetitive tasks manually. At the same time, many AI solutions lack the necessary business context to be reliably deployed in business-critical processes. 

Companies therefore need AI agents that do not operate in isolation but rather connect corporate content, business processes, and existing systems and that can be deployed in a transparent and controlled manner. 

The Solution

With Hyland Agent Builder, companies can develop specialized AI agents that handle specific tasks and content-based workflows. The agents can access relevant corporate content and context, process information, and automatically perform defined tasks.  

Prime Force provides support in developing agent-based solutions tailored to specific business processes. The goal is not to use AI in isolation, but to integrate it where it creates tangible added value. 

For example, this allows recurring tasks to be automated, information to be processed more quickly, and employees to be supported in making complex decisions. By connecting to existing systems and workflows, AI agents can be gradually integrated into the existing IT landscape. 

Core Competencies 

• Custom AI Agents 
  Create specialized agents that can be developed and configured for specific tasks, processes, or business areas. 
• Low-Code Agent Development 
  Develop and configure AI agents using an intuitive interface, without having to build custom software from scratch for every use case.  
• Leverage Business Context 
  Give AI agents access to relevant content and context so they can not only process information but also perform tasks based on existing business knowledge. 
• Integration into Existing Workflows 
  Connect AI agents to existing applications and processes via APIs and modern integration options such as the Model Context Protocol (MCP).  
• Human-in-the-Loop 
  Define the points at which human oversight and decision-making are required—especially for complex or sensitive tasks.  
• Testing and Scaling 
  Test the behavior of agents before deployment and continue to refine successful use cases in a controlled manner.  

The Technology

Hyland Agent Builder is part of the Hyland Content Innovation Cloud, an AI-native platform that connects enterprise content, processes, and applications. The platform provides the context and content on which AI agents can build.  

Agent Builder serves as a tool for creating and managing AI agents. The agents can access AI models and defined content and can be configured, tested, and deployed for specific tasks.  

Discover the Hyland Content Innovation Cloud: 

https://prime-force.com/solutions/hyland-content-innovation-cloud-transform-enterprise-content-with-ai

https://www.hyland.com/en/platform

Prime Force – Hyland Partner 

Prime Force combines technological expertise with many years of experience in enterprise content management, integration, and AI-driven solutions. Our expertise was recognized by Hyland in 2025 with the Solution Builder Partner of the Year Award for the EMEA region. The award specifically recognizes the development of innovative and reusable solutions based on Hyland technologies.  

As a Hyland partner, Prime Force helps companies not only implement AI agents from a technical standpoint, but also integrate them effectively into existing processes and IT environments, from identifying suitable use cases through design to implementation.