Hyland CIC Agentic Document Processing: Intelligently Automating Document Workflows

The Problem

Many business processes rely on documents, the processing of which involves manual tasks and time-consuming exceptions. Documents must be captured, classified, and relevant information extracted. This can lead to delays and additional manual effort, especially when dealing with complex documents or exceptional cases. 

Traditional Intelligent Document Processing (IDP) focuses on capturing and extracting data from documents. Agentic Document Processing goes a step further by enabling AI agents to consider context, validate data, handle exceptions, and support decision-making within the process. 

The Solution

With Hyland Agentic Document Processing, document-based processes can be automated beyond simple data capture. Hyland combines AI-native document capture, separation, classification, and data extraction with AI agents that can handle exceptions and support downstream processes. 

Prime Force helps companies integrate these capabilities into existing processes and automate document-based workflows in a targeted manner.

For example, documents in various formats and languages can be processed, information can be extracted from tables and forms, and exceptions can be handled automatically. AI agents can also validate data, forward documents, and support decision-making regarding the next steps in the process. 

Core Competencies 

• Intelligent Document Capture 
  Automatically capture and process documents, including various formats, languages, tables, forms, and handwritten content. 
• Classification and Separation 
  Automatically classify and separate documents, for example, based on content and visual characteristics. 
• AI-Powered Data Extraction 
  Extract relevant information such as addresses, amounts, barcodes, tables, signatures, or stamps from documents. 
• Validation and Exception Handling 
  Validate data and use AI agents to handle exceptions during document capture and data extraction. 
• Automation Beyond Document Processing 
  Extend automation beyond document capture to support downstream workflows and decision-making. 
• Integration with Existing Systems 
  Integrate agent-based automation into existing enterprise systems using prebuilt connectors and REST APIs. 

The Technology

Hyland Agentic Document Processing combines Hyland IDP, Agent Builder, and Automate. Hyland IDP handles the capture, classification, and extraction of information from documents. Agent Builder enables the use of AI agents for handling exceptions and making decisions, while Automate orchestrates the downstream processes and workflows.

In this way, Hyland combines intelligent document processing with agent-based process automation, enabling end-to-end document-based processes. 

Discover the Hyland Innovation Cloud:

https://prime-force.com/solutions/hyland-content-innovation-cloud-transform-enterprise-content-with-ai

https://www.hyland.com/en/platform

Prime Force – Hyland Partner 

As the 2025 Hyland Solution Builder Partner of the Year – EMEA, Prime Force has extensive experience in developing and implementing customized Hyland solutions.

Prime Force helps companies implement solutions based on Hyland technologies and integrate document-based processes into existing IT landscapes and business processes.